Leader's Choice Call Center Management Services for Retail and eCommerce - Our customers asked, we responded!

We understand the key challenges within the retail category today:

• Maximizing your sales conversion and revenue per contact*
• Monetizing your multi-channel relationships*
• Minimizing your social media risks*
• Addressing your seasonal staffing challenges*
• Handling your seasonal influx of contacts at goal*

AND we have responded with a game-changing solution! So look at Intelemedia's "Leader's Choice" as the most efficient and effective outsource solution you will ever work with and here's why:

Simply put, "Leaders Choice" optimizes:

• "Save the sale" agent performance routing...2% to 5% sales increase
• First call resolution...2% to 5% improvement
• IVR integration with live agent environment...5% to 15% decrease in cost per call (CPC)
• Agent routing to average call time...5% to 10% decrease in call time expense
• Your measure and ability to monitor call center performance
• Data uniformity along service supply chain
• Scripting providing timely change opportunities

What We Do

Leader's Choice is an award-winning call center solution. We unite industry leading contact centers with our state of the art technologies onto one efficient platform. Look at Leader's Choice as the only contact center solution that truly drives excellence for your business in the form of both optimal performance and optimal service levels...what if you had:

• Access to the finest outsource call centers in the retail market
• Priority access to the TOP performing agents within these centers
• Technology that ensures your calls are handled during peaks and spikes
• Award winning analytics developed by and for retailers and ecommerce
• Real-time intelligent call routing offering performance lifting routing options
• Real-time online reporting and alerts telling you exactly what is occuring at all times

Trusted by many Fortune 500 Retailers!

Leader's Choice is a truly unique and innovative solution that will lift your outsourcing strategy to the next level!

*Indicates Case Study Avaiable. Go to Contact Us page to request case studies.